About E-Mail Errors and Etiquettes
(4 votes, average: 3.75 out of 5)
Loading ...I received an e-mail the other day with the precarious subject “Dismal Ad Sales”, and with all seriousness I opened the mail, only to heave a sigh of relief and feel sorry for the sender. Surely the e-mail lived up to its title, and from its content the sales figures were sorry. However, these are figures of some other company, and I was not the intended recipient!
The sender had my e-mail id in his address book (because of some interactions before), and marked me unintentionally. Of course I replied back informing the sender of his folly, just in case his team does a “reply-all”, and I become privy to more confidential information. Sadly though, this is not the first time, I’ve been the unintended recipient of these e-mails, and I could give you examples of carelessness and recklessness in sending e-mails with confidential content.
Then there are cases of lack of e-mail etiquette, and all of us have been at the receiving end. To cite a few examples; being included in a flurry of e-mails being bounced to and fro when the conversation is just between two individuals; receiving an oversized e-mail with some frivolous forward, and receiving that again!; messages with everything in uppercase.
Proper communication is essential to an organisation, and improper use of these tools of corporate communication reflects poorly on the individual and the organisation.
E-mail etiquette and its implications in the work place (internally and externally) should be part of the corporate culture and imbibed into an employee at the onset.
It is always prudent to review the e-mail once, before you hit the send button. Because for all you know, this act of caution can save you from an impending trouble.
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Comments
A similar discussion thread on how emails are being misused today can be found on the emerge forum at :
http://nasscom-emerge.collectivex.com/discussion/topic/show/137573
Apart from following basic email etiquette & reviewing the email before sending it, we also need to actually evaluate whether an email is indeed the correct mode of communication for that instance. There might be cases where discussion threads, user communities, IM and such communication/collaboration tools might be better suited.
I have had similar such experience. This kind of unintentional mistake (guessing) put in unnecessary problems. The company’s information can be focused to others which may cause a major problem. Need to be alert while sending the mails.
To the English teacher. Have you realised, this is a forum where people talk about emerging companies, and not delve into the subtleties of the language.
@ The English Teacher
The crux of the post is well taken by readers. In case you didnt get to know what the blogger was trying to convey you should have replied in kindlier fashion. Take the chip off your shoulder Sir/Mam
Arun,
I can so relate with this..there are so many such inadvertent and unnecessary mails that we keep receiving