Quality forum
ITIL V3, Helping Businesses Enhance Business Value
Last November the 20th anniversary of ITIL was celebrated. For the uninitiated, ITIL or “Information Technology Infrastructure Library” is a Best Practice Framework for IT Service Management. It has evolved over the years from version 1 released in 1989, with a version 2 being released around the year 2001 and in 2007, a new version, V3 being introduced. When Version 3 or V3 was introduced, Version 2, or V2 was not withdrawn. This happened only recently in December 2009. This simultaneous existence of two versions between 2007 and 2009 created a huge churn over the respective merits of ITIL V2 and ITIL V3.
Trends in Software Testing by Ajay C. Chhokra is Director – IT, UnitedHealth Group Information Services
The Quality Forum that we usually organise on Fridays, once in two months, happened on a Wednesday this time – 29th April, and we had Ms Sonu Rathore, Vice President Birlasoft welcoming the speaker Mr Ajay Chhokra and also doing a round of introduction for all the participants. Early on, it was quite evident that the majority of attendees were from the Testing side of software development, indicating that the speaker would have to face an intense round of questioning
