In an effort to gain the mood and sentiment of the Indian IT-BPO industry on a host of crucial issues concerning the sector, NASSCOM Newsline will be regularly conducting ‘on-the-spot’ surveys at its various events and locations. We are kick-starting this initiative with a quick research on the BPO industry, which was conducted at the NASSCOM BPO Strategy Summit 2009, held at Bangalore earlier this month.

Around 113 people from the BPO sector were asked to fill up a short questionnaire, the results of which have been captured in the charts and graphs below.

1. What is your growth outlook for 2009-10?



2. What are your plans for fresh hiring?



3. Is your organisation facing pricing pressure? If yes, what is the percentage?



4. What are the prime challenges faced by your organisation? Rank the following
   a. Employee up-skilling

   b. New business models
   c. New verticals
   d. Pricing pressures



5. Besides US/UK which are your growth markets?

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