Archive for the ‘Eye on the Industry’
Evolving a Single, Comprehensive Industry
The NASSCOM Quality Forum, alongside its member companies has been proposing the setting up of a quality standard for the IT-enabled services/BPO industry. While standards already exist, the BPO industry is feeling the need for a single, comprehensive standard — a single framework for companies to follow.
The sector requires [...]
Emerging Vertical – Clinical Research Outsourcing
The NASSCOM-McKinsey Study, Perspective 2020: Transform business, Transform India, has identified numerous high potential business opportunities that can be tapped by the IT-BPO industry as it seeks new avenues of growth in the years ahead.
Among these segments is end-to-end Clinical Research, which the study suggests can grow into [...]
Eight IT-BPOs Rank among the Industry’s Ace Innovators
NASSCOM felicitated the winners of its Innovation Awards 2008 at the India Leadership Forum held in Mumbai in February this year. The eight finalists were picked from 24 shortlisted companies, following a rigorous three-stage process culminating in road shows at Chennai, Bangalore, Delhi and Pune.
The NASSCOM Innovation [...]
How Indian IT Companies Can Look at the Retail Vertical for Growth Opportunities
The retail vertical remains one of the major untapped segments and presents significant opportunities for the IT-BPO companies of India going forward. Increasingly, Retailers the world over, are moving towards a blended ‘brick and click’ model of business, adding the online element to their traditional, on-the-ground chain of stores. Moving [...]
Raising the Bar on Corporate Governance
The Indian IT-BPO industry is committed to transparency, business ethics and integrity.
The recent disclosures by Ramalinga Raju unveiled a side of Indian business, which was completely unexpected given India Inc.’s commitment to ethics and integrity. The issue of corporate governance has become the biggest talking point among industry leaders, governments [...]
Security Practices in the IT-BPO Industry
India has been witnessing significant improvements in its security landscape, with IT-BPO companies taking key steps to ensure that the data provided by their global customers is completely protected.
A recent PricewaterhouseCoopers Report on the state of information security in India reveals that security capabilities in the IT-BPO industry have improved by over 100 per cent [...]
The Animation and Gaming Industry in India – Coming into its Own
The Indian Animation and Gaming market has shown considerable growth over the past few years, with a larger number of players foraying the space. Large global studios have also shown interest in offshoring parts of their animation and gaming work to India, and take advantage of what it has on offer – low-cost labour, English-speaking [...]
Impact of Recent Developments in the US Economy on Indian IT-BPO Sector: Analyst Views
TPI
The events of the last few weeks indicate a broad-based failure of financial systems that will have a global impact. Over the past quarters, typical bets were that the credit crunch, while leading to recession, also meant good news for the outsourcing and offshoring industries. The expectation was that outsourcing/offshoring activity would pick up ahead [...]
The Indian Software Products Industry: Packaging a Success Story
It is the youngest segment within the Indian software industry and the fastest growing. At a CAGR of 44 per cent, the country’s software product industry is finally emerging from the shadows to cast a shadow of its own. Interestingly, the action has built up over the past three years, with larger companies achieving scale [...]
What Keeps the Indian IT-BPO Leaders at the Top
Today, it is not surprising to see an Indian IT-BPO company being featured in a global ranking or survey and almost always emerge as a top contender in the findings. From being virtually absent in this space to almost touching the pinnacle when a recent survey announced TCS, Infosys and Wipro as ‘Next generation IT [...]
